Terms & Conditions
Effective Date: January 1, 2026
These Terms & Conditions govern the use of services provided by Atlantic Charters, Inc., a family-owned charter bus company serving Fort Lauderdale, Miami, West Palm Beach, and communities throughout South Florida. By requesting a quote, booking transportation, or using our charter bus services, customers agree to the policies outlined below regarding reservations, payments, cancellations, passenger conduct, safety requirements, and transportation operations. Our goal is to provide safe, reliable, and professional group transportation while maintaining clear expectations for all parties
1. Reservations & Payments
A reservation is not confirmed until a signed agreement and required deposit are received.
Full payment is typically due prior to the scheduled service date, unless otherwise agreed in writing.
Pricing is based on trip details provided at the time of booking. Changes may result in price adjustments.
2. Name Your Price™ Option
The Name Your Price™ option allows customers to submit a preferred budget.
Submission does not guarantee acceptance of the requested price.
Atlantic Charters Inc. reserves the right to accept, counter, or decline any Name Your Price request based on availability, operating costs, and trip requirements.
3. Cancellations & Refunds
Cancellation policies vary depending on trip type, vehicle size, and travel dates.
Deposits may be non-refundable.
Cancellations made within a specified period before service may result in partial or full charges.
No refunds will be issued for unused time, early returns, or passenger no-shows.
4. Changes to Itinerary
Any changes to pickup times, locations, destinations, or duration must be approved in advance.
Additional time, mileage, tolls, parking, or driver hours may incur extra charges.
Atlantic Charters Inc. is not responsible for delays caused by inaccurate or incomplete trip information.
5. Passenger Conduct
Passengers must follow all driver instructions and safety guidelines.
The following are strictly prohibited:
Illegal drugs or substances
Smoking or vaping on the vehicle
Standing or moving while the vehicle is in motion
Alcohol consumption is permitted only when allowed by law and with prior written approval.
Excessive mess, damage, or misconduct may result in cleaning or repair fees.
6. Vehicle Damage & Cleaning Fees
The customer is financially responsible for any damage caused by passengers.
Cleaning fees may apply for excessive trash, spills, bodily fluids, or odors.
Repairs, downtime, or out-of-service costs may be billed accordingly.
7. Delays, Traffic & Force Majeure
Atlantic Charters Inc. is not liable for delays caused by traffic, weather, road conditions, mechanical issues, acts of God, or events beyond our control.
In the event of a vehicle issue, we will make reasonable efforts to provide a replacement vehicle when available.
No refunds will be issued for delays outside our control.
8. Hours of Service & Overtime
Charter services are subject to federal and state Hours of Service regulations.
Driver overtime, extended hours, or required rest periods may result in additional charges.
If legal driving limits are reached, service may be delayed or terminated for safety compliance.
9. Liability & Assumption of Risk
Passengers assume all risks associated with transportation services.
Atlantic Charters Inc. is not responsible for lost, stolen, or damaged personal items.
Liability is limited to the extent permitted by law and covered by our insurance policies.
10. Insurance Coverage
Atlantic Charters Inc. maintains up to $5,000,000 in commercial liability insurance, as required by law.
Insurance documentation is available upon request.
Coverage does not extend to personal belongings.
11. School & Youth Group Requirements
Adult supervision is required for all school and youth group trips.
Schools and organizations are responsible for student behavior and compliance with all policies.
Atlantic Charters Inc. reserves the right to refuse service if safety standards are not met.
12. Right to Refuse Service
Atlantic Charters Inc. reserves the right to refuse or terminate service without refund if:
Passengers engage in unsafe, illegal, or disruptive behavior
Payment terms are not met
Conditions pose a risk to passengers, driver, or vehicle
13. Website Use
Use of this website constitutes acceptance of these Terms & Conditions. Content may not be copied, reproduced, or used without written permission.
14. Governing Law
These Terms & Conditions are governed by the laws of the State of Florida. Any disputes shall be resolved in the appropriate courts located in Florida.
15. Contact Information
For questions regarding these Terms & Conditions, please contact:
Atlantic Charters Inc.
📍 Fort Lauderdale, Florida
📞 Phone: (954) 448-2032
📧 Email: sales@atlanticchartersinc.com
FAQ Section:
Q: When is my charter bus reservation confirmed?
A: Reservations are confirmed once a signed agreement and any required deposit have been received and accepted by Atlantic Charters, Inc.
Q: Are deposits refundable?
A: Deposit refund eligibility varies depending on the trip type, travel dates, vehicle reserved, and cancellation timing. Please refer to your service agreement for specific details.
Q: Can I change my itinerary after booking?
A: Yes, itinerary changes may be requested; however, additional mileage, driver time, tolls, parking fees, or operational costs may result in price adjustments.
Q: Does Atlantic Charters allow alcohol on charter buses?
A: Alcohol may be permitted on select trips when allowed by law and approved in advance by Atlantic Charters, Inc.
Q: What happens if traffic or weather causes delays?
A: While we make every effort to maintain schedules, Atlantic Charters is not responsible for delays caused by traffic, weather, road conditions, or other events beyond our control.
Q: Is Atlantic Charters insured?
A: Yes. Atlantic Charters, Inc. maintains up to $5 million in commercial liability insurance coverage as required by law.
Q: Who is responsible for student behavior on school trips?
A: Schools, youth organizations, and group leaders are responsible for providing adequate supervision and ensuring compliance with all passenger safety policies.
Q: Are you School Board Approved?
A: Yes, we are school board approved for charter bus transportation services. We currently have active contracts with Broward County Public Schools, Palm Beach School Board and Miami-Dade School Board.
Q: Are you certified for any other County?
A: Yes, we currently have an active contract with Martin County District to provide Summer Camp transportation and Senior Citizen transportation.
